Customer Care Representative II
| Job Number: |
330852 |
| Location: |
Casper, WY |
| Category: |
Customer Service |
| Security Clearance Status: |
None |
| Security Clearance Type: |
None |
| Job Level: |
College |
| Travel Required: |
0% |
| Shift: |
1st |
| US Citizenship Required: |
Yes |
| Posting Date: |
10/19/2009 |
BAE Systems is the premier global defense and aerospace company, delivering a full range of products and services for air, land, and naval forces, as well as advanced electronics, information technology solutions, and customer support services. With 105,000 employees worldwide, BAE Systems had 2008 sales of $34.4 billion.
The BAE Systems Products Group manufactures and sells a broad range of high quality equipment marketed under the world's most well-recognized brands in law enforcement, federal government and military communities. Products manufactured by this group include concealable and tactical body armor, hard armor, duty gear, less-lethal munitions, anti-riot products, police batons, emergency lighting products, forensic products, firearms accessories, weapon maintenance products, foldable ladders and specialty gloves.
Provides support for all customer business requests received through phone, fax, or e-mail. Coordinates all customer contacts to insure timely and accurate handling and processing within established policies, procedures and directives.
•BASIC SKILLS
oMaintain relationships and favorable contacts with assigned accounts.
oMeet all assigned responsibilities and goals.
oReceive, document, coordinate and complete following business transactions and requests accurately and timely as defined in established policies, procedures, and current directives.
•Purchase Orders and related requests
•Returns and related requests
•Information requests
oCoordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures and directives.
oParticipate in cross-functional teams and team projects.
oCommunicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solution.
oWork within the BAE Products Group team to balance responsibilities and share information.
oPerform other duties as assigned by the Supervisor of Customer Care.
oOwns the customer experience throughout the entire lifecycle of the relationship.
•ADDITIONAL SKILLS
oResearch billing discrepancies and provide feedback on findings.
Minimum of 3 year of Customer Service experience required
High School Diploma or General Education Degree (GED)
PREFERENCES:
• Intermediate understanding of telephony concepts, practices, and procedures.
•Ability to coordinate with various levels of management within different functional areas.
•Experience with MS Office Suite.
•Excellent verbal and written communication skills.
•Ability to work within a team environment.
•Intermediate knowledge of company products, practices, and procedures.
•Intermediate Sales Order life cycle management skills.
People are the greatest asset in any Company ...
BAE Systems is committed to a high performance culture and provides an environment that challenges our employees to be remarkable and obtain their full potential.
We are an EEO/Affirmative Action Employer that understands the value of diversity and its impact on a high performance culture.
Join us ...
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